Return and Cancellation Policy

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Return Period

For tour bookings and services, cancellation and refund requests must be made within the following timeframes:

Full refund requests must be submitted more than 48 hours before the scheduled tour date
Partial refund requests may be considered if submitted 24-48 hours before the scheduled tour
Refund requests made less than 24 hours before the tour may not be eligible for refund

For consultation services, cancellation requests must be made at least 24 hours before the scheduled appointment time.

Return Conditions

To be eligible for a refund or cancellation, the following conditions must be met:

The cancellation request must be submitted within the applicable return period
The request must be made by the person who made the original booking or an authorized representative
You must provide your booking reference number and relevant booking details
The tour or service must not have already commenced
Refunds are subject to the cancellation timeframes outlined in this policy

Return Shipping Costs

As we provide tour and consultation services rather than physical products, return shipping costs are not applicable. However, please note the following:

No shipping fees apply to service cancellations
Administrative fees may apply to certain cancellation requests as specified in our cancellation timeframes
If you have purchased any physical items or merchandise, standard return shipping policies will apply to those items

Return Process

To cancel a booking and request a refund, please follow these steps:

Contact us as soon as possible using email or phone with your booking reference number
Provide the date and time of your scheduled tour or consultation
State the reason for cancellation (optional but helpful for our records)
Specify whether you prefer a refund or rescheduling
Wait for confirmation from our team regarding your cancellation request

Once we receive and process your cancellation request, we will send you a confirmation email with details about your refund or rescheduling options.

Non-Returnable Items

The following are not eligible for refunds:

Tours that have already commenced or been completed
No-show situations where you fail to appear for your scheduled tour or consultation
Cancellations made less than 24 hours before the scheduled service (except in cases of emergency or circumstances beyond your control)
Services that have been fully consumed or completed
Any fees or charges that are explicitly stated as non-refundable at the time of booking

General Legal Requirements

This return and cancellation policy complies with applicable consumer protection laws and regulations:

We adhere to California state consumer protection laws
For European customers, we comply with applicable EU consumer rights regulations
All refunds will be processed in accordance with applicable financial regulations
We reserve the right to refuse refunds in cases of fraud, abuse, or violation of our terms of service
Disputes regarding refunds will be handled in accordance with our Terms of Use and applicable law

Cancellation Policy

At Craftedoehandmad, we understand that plans can change. We strive to accommodate cancellations while ensuring fairness to both our clients and our tour guides.

Cancellation Timeframes

More than 48 hours before the tour: Full refund or rescheduling available without penalty.

24 to 48 hours before the tour: 50% refund or rescheduling available with a small administrative fee.

Less than 24 hours before the tour: No refund, but rescheduling may be available at our discretion, subject to availability.

No-show: No refund or rescheduling available.

How to Cancel

To cancel your booking, please contact us as soon as possible using one of the following methods:

Email: admi@craftedoehandmad.world
Phone: +1 (415) 228-9865

Please include your booking reference number and the date of your scheduled tour in your cancellation request.

Order Cancellation Policy

You may cancel your booking or order under the following circumstances:

Before Service Commencement: You may cancel your booking at any time before the scheduled service begins, subject to the cancellation timeframes and fees outlined in this policy
After Booking Confirmation: Once your booking is confirmed, cancellation requests will be processed according to the timeframes specified in the Cancellation Timeframes section
Emergency Situations: In cases of emergency, illness, or circumstances beyond your control, we will work with you to find an appropriate solution, which may include rescheduling or partial refunds
Our Cancellation Rights: We reserve the right to cancel bookings due to insufficient participation, safety concerns, weather conditions, or other circumstances that make it impractical or unsafe to conduct the service

When we cancel a booking, we will provide you with a full refund or offer to reschedule at no additional cost.

Refund Procedure

If you are eligible for a refund, the following procedure applies:

Request Submission: Submit your cancellation and refund request via email or phone, including your booking reference number
Review Period: We will review your request within 1-2 business days and confirm your eligibility for a refund
Refund Processing: Once approved, we will process your refund within 5-10 business days
Refund Method: Refunds will be issued to the original payment method used for the booking
Confirmation: You will receive an email confirmation once the refund has been processed

Processing Times:

Credit card refunds: 5-10 business days (may take additional time to appear on your statement)
Debit card refunds: 5-10 business days
PayPal refunds: 3-5 business days
Bank transfers: 5-10 business days

If you do not receive your refund within the expected timeframe, please contact us immediately with your booking reference number.

Weather and Unforeseen Circumstances

In the event of severe weather conditions or other circumstances beyond our control that make it unsafe or impractical to conduct the tour, we will:

Offer to reschedule your tour at no additional cost
Provide a full refund if rescheduling is not possible
Notify you as soon as possible about the situation

Rescheduling

We are happy to help you reschedule your tour, subject to availability. Rescheduling requests should be made at least 24 hours before your scheduled tour. Additional fees may apply for last-minute rescheduling requests.

Group Bookings

For group bookings, cancellation policies may vary. Please refer to your specific booking confirmation or contact us for details about group cancellation terms.

Consultation Cancellations

Consultation appointments can be cancelled or rescheduled up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.

Contact Us

If you have questions about our cancellation or refund policy, or need to cancel or reschedule your booking, please contact us:

Email: admi@craftedoehandmad.world
Phone: +1 (415) 228-9865
Address: 950 Mason St #1177, San Francisco, CA 94108, United States