Privacy Policy

Last updated:

Introduction

Craftedoehandmad ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our thematic tour services and visit our website at craftedoehandmad.ddd.

Information We Collect

We collect information that you provide directly to us when you:

Book a consultation or tour through our website
Contact us via email, phone, or contact form
Subscribe to our newsletter or updates
Participate in surveys or provide feedback

This information may include your name, email address, phone number, mailing address, and any other information you choose to provide related to your tour preferences.

We also automatically collect certain information when you visit our website, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Location data when using our services

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our tour services
Process your bookings and consultations
Communicate with you about your tours, including sending confirmations and updates
Respond to your inquiries and provide customer support
Send you promotional communications, if you have opted in
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract Performance: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Legal Obligation: When processing is necessary for compliance with a legal obligation
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided your interests and fundamental rights do not override those interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to protect our rights and safety
In connection with a business transfer or merger
With third-party analytics and advertising services as described in the Third-Party Services section

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of personal information
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection practices

However, no method of transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Options

You have the right to:

Access: Access and receive a copy of your personal information
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information under certain circumstances
Restriction: Request restriction of processing of your personal information
Data Portability: Receive your personal data in a structured, commonly used format
Objection: Object to processing of your personal information for direct marketing or legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent
Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal data from the European Economic Area to other countries, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The nature of the information collected
Legal and regulatory requirements
The purposes for which the information was collected
Our legitimate business interests

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Services

Our website uses various third-party services that may collect information about you:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to collect information about your interactions with our ads.
Google Ads Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This service uses cookies to serve ads based on your past visits to our website.
Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.
Google Maps API: We use Google Maps API to provide location services and interactive maps. Google may collect information about your use of map features, including location data.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

We use cookies for the following purposes:

Essential cookies required for website functionality
Analytics cookies to understand how visitors use our website
Marketing cookies to deliver relevant advertisements
Preference cookies to remember your settings and choices

For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending you an email notification if we have your email address
Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: admi@craftedoehandmad.world
Phone: +1 (415) 228-9865
Address: 950 Mason St #1177, San Francisco, CA 94108, United States